Month: December 2024

The Elevator in my building

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The elevator in my building is relatively simple to operate… But judging from the occasional bell ring I can hear from my apartment, people get confused with the bottom row of the panel. The buttons for the five floors are close enough to their legend and distant enough from each other to make it a clear choice. There’s even Braille although I would have to check with a blind person to know if it’s working for them. Fortunately they thought of putting a star next to the number 1. Too often I see, especially in buildings with a basement, an assortment of letters the user has to guess… Sometimes there’s LL or B for the basement, and G for Ground Floor which could just be 1, because this one user (me) keeps thinking it’s for Garage while LL suggests Lobby… The problem with the bottom row is that it contains both a frequently used pair of buttons to request door opening and closing, as well as two buttons that trigger the alarm. It isn’t clear …

DYI User-Centered Design and Usability

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Too late in my working life to have any effect on my work, I took a class from Richard I Anderson, a survey of user-centered design and usability research, which at the time were relatively new. Designers were relying on their own instincts or copying from others who dominated the market, and more often than not Computer Science curriculum never included the possibility that we were making our users’ lives more difficult by imposing our views on them of how they should interact with our creations. To make matters worse, our employers insulated departments from each other, and conflicts would arise about “who owns the user.” Was it the industrial designer, hired by Marketeers to entice consumers to buy the product, or the Engineer who applied their techniques to the best of their knowledge? I was neither of them, relying mostly on intuition (not really great either), and never being able to impose my views (I came to specialize in fixing other people’s software because I could take it home and rewrite it with clarity, …